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FAQS

Balloon Garland Kits


Can I blow up the balloons the day before the event? How long do the balloons last?
Since balloons for your balloon garland will be air-filled, they can actually last 5-7 days (out of direct sun and heat!) We usually recommend setting up the garland 1-2 days before the event.


Checking Out
Discount codes


Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order. Discount codes cannot be combined with others.

Shipping


What is your standard delivery time?
Once shipped, your order will arrive within 5 to 9 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

I need to change my shipping address
Due to concerns of possible fraud with address changes, we are not able to change an address on an order that has already been placed. We can cancel the original order and ask that you place a new order again with the correct address.

When will my order ship?
We ask our customers to allow 1-3 business days for processing of all ground shipments. Actual transit time will depend on where the customer is located and what shipping method is chosen.

How do I track my order?
When your order has shipped we will send you an email with the tracking information. Once you receive this tracking information, you will be able to track your order either by logging into www.Funnycarnival.club or by clicking the tracking link within your shipping confirmation email. Please note, it may take up to 24 hours for your tracking information to update. Should tracking information not update after 3 days, please contact us with your order number at service@fizzdiy.com.

Where is my order?
All US orders are shipped via USPS. You can track your order by clicking on the tracking number provided in your shipping confirmation. If you have any trouble, please contact service@fizzdiy.com or live chat.

The tracking on my order does not say delivered, but I should have received it by now - can you help?
If your tracking information states that your package was not delivered (lost in transit) by the carrier within the anticipated time period, please contact fizzdiy immediately.

We will look into the situation and if the package is lost in transit by the carrier we will issue a refund or reship the order.

My order tracking information says it was delivered, but I never received it. What can I do?
If your tracking information states that your package was delivered by the carrier, but you have not received it, we kindly ask that you give your local post office a quick call to see if they have the package. There are times that the tracking shows delivered, but the package does not get dropped off until the next day or so. If you still have not received the order within 3 business days, please contact our customer service team at service@fizzdiy.com

Issues with My Order
I have an issue with my order - how do I get help?
At Ellie's we want you to have a 5-star experience with our products and service! Please reach out directly to us via live chat or service@fizzdiy.com and we'll do our best to help resolve any issues in a

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